Senior Complaints Resolution Specialist

1 month ago

Leeds, Leeds, United Kingdom DiverseJobsMatter Full time
Job Title: Senior Complaints Handler

At DiverseJobsMatter, we are seeking a highly skilled and experienced Senior Complaints Handler to join our team. As a key member of our Claims Governance department, you will play a critical role in ensuring that our customers receive fair and prompt outcomes for their complaints.

Key Responsibilities:
  • Investigate and resolve complex complaints in accordance with regulatory requirements, taking into account customer vulnerability and ensuring fair and prompt outcomes.
  • Contribute to the management of central complaints mailboxes, actioning and disseminating emails as required.
  • Maintain up-to-date knowledge of the Financial Ombudsman Service's stance on applicable complaint types and support compliance with Lloyd's requirements.
  • Lead audits of complaints handling performed by Delegated Claims Administrators, ensuring that our processes and procedures are followed.
  • Manage the effective allocation of new complaints, maintain weekly team statistics, and produce management information, analysis, and reports for the Complaints Performance Group and other governance forums.
  • Work collaboratively with claims handlers and the Claims Performance Outsource Team to drive the effective management and resolution of complaints.
  • Identify and support the resolution of risks, issues, and ineffective processes, providing guidance and training to team members, Claims staff, and Delegated Claims Administrators as required.
Requirements:
  • Investigative, organisational, and time management skills, with the ability to manage multiple and time-critical deadlines.
  • Excellent communication skills, written and verbal.
  • Influencing and relationship management skills, with sound judgement and the ability to work with staff at all levels.
  • Skilled in the production of management information, analysis, report writing, and presenting reports to internal governance forums.
  • Pro-actively providing and supporting training, as required.
  • Strong IT skills, proficient in Microsoft Word, Excel, PowerPoint, Outlook, CareSmart, CMS, Dani, ECF, ODM, and SharePoint.
  • Good understanding of key claims handling systems, processes, and complaints auditing experience advantageous.
  • Comprehensive knowledge of processes, requirements, and expectations of the Financial Ombudsman Service and Lloyd's advantageous.
About Us:

DiverseJobsMatter is a leading employer in the industry, committed to providing our customers with exceptional service and support. We are proud to offer a dynamic and inclusive work environment, where our employees can grow and develop their careers.

  • Senior Complaints Resolution Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom QBE Management Services (UK) Limited Full time

    Job SummaryWe are seeking a highly skilled Senior Complaints Resolution Specialist to join our team at QBE Management Services (UK) Limited. As a key member of our Claims Governance department, you will be responsible for managing and resolving complex complaints in accordance with regulatory requirements.Key ResponsibilitiesInvestigate and resolve...

  • Senior Complaints Resolution Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom DiverseJobsMatter Full time

    Job DescriptionPrimary ResponsibilitiesWe are seeking a skilled Senior Complaints Resolution Specialist to join our team at DiverseJobsMatter. As a key member of our Claims Performance team, you will be responsible for examining, evaluating, and processing complaints in accordance with regulations. Your expertise will be crucial in challenging...

  • Senior Complaints Resolution Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom DiverseJobsMatter Full time

    Job DescriptionAt DiverseJobsMatter, we are seeking a highly skilled Senior Complaints Resolution Specialist to join our Claims Performance team.The successful candidate will be responsible for examining, evaluating, and processing complaints in accordance with regulations, challenging complaint-related processes, and ensuring core standards and technical...

  • Senior Complaints Resolution Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom QBE Management Services (UK) Limited Full time

    Job SummaryWe are seeking a highly skilled Senior Complaints Resolution Specialist to join our team at QBE Management Services (UK) Limited. As a key member of our Complaints Governance team, you will be responsible for examining, evaluating, and processing complaints in accordance with regulations.Key ResponsibilitiesInvestigate and resolve complaints at...

  • Customer Complaints Resolution Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom Yorkshire Housing Full time

    We are seeking a dedicated Complaints Officer to join our Customer Experience Delivery team at Yorkshire Housing. As a key point of contact for customers who have raised formal complaints, you will be a true customer champion, ensuring the fairest outcome. Your role will be integral to the coordination and effective management of our customer feedback...

  • Legal Dispute Resolution Specialist

    11 hours ago

    Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    We are looking for a seasoned Legal Dispute Resolution Specialist to take on this challenging and rewarding role. As part of our team at Hays Specialist Recruitment Limited, you will be working closely with clients to resolve complex disputes and claims.Your primary responsibilities will include:Delivering high-quality legal advice on professional indemnity...

  • Administrative Claims Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom NHS Resolution Full time

    Job Summary:NHS Resolution is seeking an experienced Claims Assistant to join our team. As a Claims Assistant, you will play a critical role in supporting our regional claims management teams by providing administrative assistance for the handling of claims.About the Role:The Claims Assistant will be responsible for handling process-driven and...

  • National Obstetric Clinical Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom NHS Resolution Full time

    Job OverviewNHS Resolution is seeking a highly skilled and experienced Obstetrician to join our team as a National Obstetric Clinical Fellow. This is a unique opportunity to contribute to improving outcomes in maternity care and make a significant impact on the health and well-being of mothers and babies.Key ResponsibilitiesLead and manage a region in...

  • Senior Obstetric Clinical Fellow Position in Maternity Care

    5 days ago

    Leeds, Leeds, United Kingdom NHS Resolution Full time

    About the OpportunityNHS Resolution, a leading provider of expertise to the NHS, is seeking an experienced Obstetrician to join our team as a Senior Obstetric Clinical Fellow.This unique opportunity will allow you to contribute to improving outcomes in maternity care at a national level. You will lead and manage the workload for a region in England,...

  • Claims Resolution Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom Davies Group Full time

    Claims Resolution SpecialistWe are seeking a skilled Claims Resolution Specialist to join our team at Davies Group. As a Claims Resolution Specialist, you will be responsible for efficiently handling EL & PL claims for both personal injury and third-party property damage.Key Responsibilities:Liaise with Insurers, Policyholders, and Brokers to ensure seamless...

  • Claims Resolution Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom Davies Group Full time

    Job Title: Claims Resolution SpecialistJob Summary:We are seeking a skilled Claims Resolution Specialist to join our Proactive Claims Team. As a Claims Resolution Specialist, you will be responsible for efficiently handling EL & PL claims for both personal injury and third-party property damage.Key Responsibilities:Liaise with Insurers, Policyholders, and...

  • Claims Manager

    4 weeks ago

    Leeds, Leeds, United Kingdom NHS Resolution Full time

    About the RoleWe are seeking a highly skilled Claims Manager to join our team at NHS Resolution. As a Claims Manager, you will be responsible for proactively managing claims from commencement to conclusion, working closely with external organisations and managing conflicting priorities.This is an exciting opportunity to contribute to the successful delivery...

  • Claims Manager

    1 month ago

    Leeds, Leeds, United Kingdom NHS Resolution Full time

    About the RoleWe are seeking a highly skilled Claims Manager to join our team at NHS Resolution. As a Claims Manager, you will be responsible for proactively managing claims from commencement to conclusion, ensuring that they are resolved fairly and efficiently.Key ResponsibilitiesInvestigate, quantify, and negotiate claims to conclusionManage a portfolio of...

  • Claims Resolution Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom QBE Management Services (UK) Limited Full time

    About the RoleWe are seeking a skilled Claims Resolution Specialist to join our team at QBE Management Services (UK) Limited. As a Claims Resolution Specialist, you will be responsible for handling motor claims, engaging with customers, and ensuring timely resolutions.Key ResponsibilitiesAnswer customer calls and written correspondence to provide support and...

  • Senior Financial Director

    3 weeks ago

    Leeds, Leeds, United Kingdom NHS Resolution Full time

    NHS Resolution: Vision for the FutureChief Financial OfficerSalary ESM1Location: London or LeedsAt NHS Resolution, we strive to deliver exceptional results in resolving clinical claims for compensation against the NHS in England. Our approach focuses on finding innovative solutions to complex problems, ensuring patients, families, and healthcare staff are...

  • Customer Relations Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom Cox Automotive Full time

    Job Summary: We are seeking a highly skilled Customer Relations Advisor to join our team at Cox Automotive. As a key member of our Central Complaints department, you will be responsible for providing expert complaint handling and customer service to ensure a reasonable and consistent approach for our customers.Key Responsibilities:Owning and managing...

  • Claims Manager

    4 weeks ago

    Leeds, Leeds, United Kingdom NHS Resolution Full time

    Job OpportunityWe are seeking a highly skilled Claims Manager to join our team at NHS Resolution. As a Claims Manager, you will be responsible for proactively managing claims from commencement to conclusion, working closely with external organisations and managing conflicting priorities.This role requires a strong understanding of current law and relevant...

  • Claims Resolution Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom Davies Group Full time

    Claims Resolution SpecialistJob Summary:The Claims Resolution Specialist will be responsible for efficiently handling EL & PL claims for both personal injury and third-party property damage. The ideal candidate will have experience in claims handling and be able to manage an allocated caseload, completing enquires in relation to policy indemnity, legal...

  • Senior Business Improvement Specialist for Resident Services

    1 day ago

    Leeds, Leeds, United Kingdom James Andrews Recruitment Solutions Ltd Full time

    As a reputable recruitment agency, James Andrews Recruitment Solutions Ltd is currently seeking an experienced Senior Business Improvement Specialist for Resident Services to join their team on a three-month temporary contract. The role is a fully remote position, requiring the successful candidate to work from home.The ideal candidate will have extensive...

  • Construction Dispute Resolution Lawyer

    11 hours ago

    Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    Hays Specialist Recruitment Limited is seeking a skilled Construction Dispute Resolution Lawyer to join our team on a 9 month fixed-term contract. This is a fantastic opportunity for a motivated lawyer to work on a range of high-profile construction disputes.About the RoleYou will provide legal advice on professional indemnity claims, working closely with...