Desktop Support Specialist

1 day ago

Dunfermline, Fife, United Kingdom Tata Consultancy Services Full time
Job Title: Desktop Support Engineer

At Tata Consultancy Services, we are seeking a skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support and maintenance for desktop computers, laptops, and other related hardware and software.

Key Responsibilities:
  • Investigate and diagnose technical issues with desktop computers, laptops, and other related hardware and software.
  • Resolve and close incidents/service requests in a timely and efficient manner.
  • Communicate with clients regarding incident progress and provide updates on the status of their requests.
  • Ensure that all tickets are updated at all times until issues are resolved.
  • Comply with Quality Health Safety Environment (QHSE) and IT policies.
  • Liaise with clients, IT support groups, and third-party providers when necessary.
  • Perform staging of PCs and IMAC (Install, Move, Add and Change) of End-user hardware.
  • Conduct hardware and software maintenance and support.
  • Troubleshoot and resolve PC incidents and/or VIP requests.
  • Assist with Site Security Officer (SSO) on IT security issues and virus elimination.
  • Creates/maintain documentation for scope of work.
  • Special events coverage, meeting room & VCON & voice devices support.
  • Centralized hardware and Spare part stocking and local site inventory management and asset management.
  • Stock management.
  • Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC).
  • Hardware vendor coordination for Break fix.
  • Imaging & provisioning of devices. Setup and build workstations.
  • Update AMDB including hardware and software.
  • PC and other devices - logistics management.
  • Coordinate activities with third parties to resolve the IT issues or complete service requests.
Requirements:
  • Strong technical skills and knowledge of desktop computers, laptops, and related hardware and software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong attention to detail and ability to maintain accurate records.
  • Ability to work independently and as part of a team.
What We Offer:

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources, and discounts within the larger Tata network.

We are committed to creating a diverse and inclusive workplace where everyone can thrive. Our diversity motto is 'Inclusion without Exception.'

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are an applicant who needs a reasonable accommodation due to Disability or Neurodiverse Condition to complete an employment application, or during any phase of the hiring process, please contact us at with the subject line: 'Reasonable Accommodation Request'.

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