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Desktop Support Specialist

2 months ago

Dunfermline, Fife, United Kingdom Tata Consultancy Services Full time
Job Title: Desktop Support Specialist

At Tata Consultancy Services, we are seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop hardware and software systems.

Key Responsibilities:
  • Provide technical support and maintenance for desktop hardware and software systems
  • Develop professional relationships with major accounts and stakeholders
  • Comply with Quality Health Safety Environment (QHSE) and IT policies
  • Liaise with clients, IT support groups, and 3rd party providers when necessary
  • Perform IMAC (Install, Move, Add and Change) of End user hardware
  • Conduct hardware and software maintenance and support
  • Assist with Site Security Officer (SSO) on IT security issues and virus elimination
  • Special events coverage, meeting room & VCON & voice devices support
  • Centralized hardware and Spare part stocking and local site inventory management and asset management
  • Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
  • Update AMDB including hardware and software
  • Coordinate activities with third parties to resolve the IT issues or complete service requests
What We Offer:

We offer a competitive salary package featuring pension, health care, life assurance, laptop, phone, access to extensive training resources, and discounts within the larger Tata network.

Our diversity, inclusion, and social activities involve 12 employee networks, including LGBTQ+ & Allies, mental health, disability & neurodiversity inclusion, and many more. We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.