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Desktop Support Specialist

2 months ago

Dunfermline, Fife, United Kingdom Tata Consultancy Services Full time
{"title": "Desktop Support Engineer", "description": "Job Summary

As a Desktop Support Engineer at Tata Consultancy Services, you will be responsible for providing technical support and maintenance for desktop hardware and software. This includes installing, moving, adding, and changing end-user hardware, as well as conducting hardware and software maintenance and support.

Key Responsibilities
  • Develop professional relationships with major accounts
  • Provide training to stakeholders on different systems
  • Comply with Quality Health Safety Environment (QHSE) and IT policies
  • Liaise with clients, IT support groups, and 3rd party providers when necessary
  • Perform IMAC (Install, Move, Add, and Change) of end-user hardware
  • Conduct hardware and software maintenance and support
  • Assist with Site Security Officer (SSO) on IT security issues and virus elimination
  • Special events coverage, meeting room, and VCON & voice devices support
  • Centralized hardware and spare part stocking and local site inventory management and asset management
  • Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
  • Update AMDB including hardware and software
  • Coordinate activities with third parties to resolve IT issues or complete service requests
What We Offer

Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources, and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is 'Inclusion without Exception'. You'll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion, and social activities involve 12 employee networks, including LGBTQ+ & Allies, mental health, disability & neurodiversity inclusion, and many more, as well as health & wellness initiatives and sports events.

We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.

If you are an applicant who needs a reasonable accommodation due to Disability or Neurodiverse Condition to complete an employment application, or during any phase of the hiring process, please contact us at reasonableness@tcs.com with the subject line: "Reasonable Accommodation Request".

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