Work Force Administrator

1 month ago


Wigston Magna, Leicestershire, United Kingdom Serco Full time
Job Title: Work Force Administrator

At Serco, we are seeking a highly skilled Work Force Administrator to join our team at HMP Fosse Way. As a key member of our Offender Management Unit, you will play a crucial role in the management and assessment of low and medium risk offenders, ensuring their custodial sentence is managed effectively in preparation for release.

Key Responsibilities:
  • Support the WFM Lead in ensuring the contract is appropriately resourced to deliver the service, adhering to WFM best practices.
  • Collaborate with Operations Leads to identify and review business requirements, approving changes in demand or capacity plans.
  • Allocate resources, assign staff to schedules, and manage coverage gaps, including the use of planned cross-deployment, overtime, and TOIL.
  • Review staff leave requests, administer rosters, and manage attendance and non-attendance of staff.
  • Support weekly meetings with Ops Lead to review capacity performance, planned staffing, and actions to address gaps in coverage.
Requirements:
  • Recognized qualification in Maths and English.
  • Good working knowledge of Microsoft packages and databases.
  • Demonstration of flexibility, ability to work to deadlines, and under pressure.
  • Able to form good working relationships, work independently, and as part of a busy small team.
  • Excellent IT, written, and verbal communication skills, organizational skills, and ability to manage workload.
  • Ability to work under pressure, reflect on own performance, and strive for continuous improvement.
What We Offer:
  • Up to 6% Pension.
  • A fantastic culture and supportive team, volunteer leave, continuous training and development opportunities.
  • A range of benefits, access to a huge range of discounts and exclusive deals.
  • The chance to make a positive difference in a company passionate about diversity and inclusion.
Security Clearance:

This role is exempt from the Rehabilitation of Offenders Act 4, all offers of employment are subject to security clearance checks and approval by the Home Office. You will be required to obtain Ministry of Justice Enhanced Level 2 Vetting.



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