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Work Force Administrator

2 months ago

Wigston Magna, Leicestershire, United Kingdom Serco Full time
Job Title: Work Force Administrator

At Serco, we are seeking a highly skilled Work Force Administrator to join our team. As a key member of our Offender Management Unit, you will play a crucial role in managing and assessing low and medium risk offenders, ensuring their custodial sentence is prepared for release.

Key Responsibilities:
  • Support the WFM Lead in ensuring the contract is appropriately resourced to deliver the service.
  • Work with Operations Leads to identify and review business requirements, including changes in demand or capacity plans.
  • Allocate resources and assign staff to schedules, including creating, amending, and deleting shifts to manage schedules on a daily basis.
  • Review Staff Leave requests, including approving Leave and adding other types of leave to schedules.
  • Administer rosters, accounting for employee change requests, reviewing and managing coverage gaps, and reviewing attendance and non-attendance of staff.
  • Manage coverage on the day, including reviewing coverage of staffing vs demand and reviewing unplanned absence notifications.
Requirements:
  • Recognised qualification in Maths and English.
  • Good working knowledge of Microsoft packages and databases.
  • Demonstration of flexibility and the ability to work to deadlines and under pressure.
What We Offer:
  • Up to 6% Pension.
  • A fantastic culture and supportive team, volunteer leave, continuous training & development opportunities.
  • A range of benefits.
  • Access to a huge range of discounts and exclusive deals.
  • The chance to make a positive difference in a company passionate about diversity and inclusion.