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Work Force Administrator

1 month ago

Wigston Magna, Leicestershire, United Kingdom Serco Full time
Job Title: Work Force Administrator

At Serco, we are seeking a highly skilled and experienced Work Force Administrator to join our team. This is a critical role that requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Support the WFM Lead in ensuring the contract is appropriately resourced to deliver the service.
  • Work with the Operations Leads to identify and review business requirements, and review and approve changes in demand or capacity plans.
  • Allocate resources and assign staff to schedules, including creating, amending, and deleting shifts to manage schedules on a daily basis.
  • Review Staff Leave requests, including approving Leave and adding other types of leave to schedules.
  • Administer rosters, accounting for employee change requests, reviewing and managing coverage gaps, and reviewing attendance and non-attendance of staff.
Requirements:
  • Recognised qualification in Maths and English.
  • Good working knowledge of Microsoft packages and databases.
  • Demonstration of flexibility and the ability to work to deadlines and under pressure.
What We Offer:
  • Up to 6% Pension.
  • A fantastic culture and supportive team, volunteer leave, continuous training and development opportunities.
  • A range of benefits, including access to a huge range of discounts and exclusive deals.
  • The chance to make a positive difference in a company passionate about diversity and inclusion.
Security Clearance:

This role is exempt from the Rehabilitation of Offenders Act 4, and all offers of employment are subject to security clearance checks and approval by the Home Office.

You will be required to obtain Ministry of Justice Enhanced Level 2 Vetting.