Senior Business Leader

3 weeks ago


Birmingham, Birmingham, United Kingdom Irwin Mitchell Full time

We are Irwin Mitchell, a national law firm with a local touch. Our core philosophy is built around being 'legal and financial experts that care' – an approach you'll see in our interactions with clients and the way we support our teams. However, we're more than just a law firm; we're a team of individuals working together to help people and businesses navigate life's ups and downs. We foster a culture of mutual support and aim to make a real difference in our clients' lives and communities.

Job Summary

This role is for a seasoned leader who will be responsible for overseeing our Contact Centre operations, ensuring seamless client experiences, and maintaining high performance standards. The ideal candidate will have prior experience in similar roles, exceptional leadership skills, and a strong understanding of workforce management techniques.

Key Responsibilities:

  • Leverage expertise to lead the Contact Centre team, delivering top-notch service to internal and external clients without compromising our reputation or finances.
  • Promote team performance by setting clear objectives, providing guidance, and offering constructive feedback.
  • Maintain high levels of employee engagement, fostering a positive work environment.
  • Analyze statistical reports to optimize performance, identify areas for improvement, and drive business growth.

Requirements:

  • Minimum 5 years of experience in a senior leadership role within the legal or professional services sector.
  • Proven track record of driving business growth through effective team management and customer-centric strategies.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and clients.

What We Offer:

  • A competitive salary of £60,000 - £80,000 per annum, depending on experience.
  • A comprehensive benefits package, including generous holiday entitlement, pension scheme, and access to exclusive health and wellbeing services.
  • Ongoing training and development opportunities to support your career growth.


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