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Night Receptionist
2 months ago
Night Receptionist Role
Frasers Hospitality is seeking a Night Receptionist to join our team at Fraser Suites Edinburgh. As a Night Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in experience.
Key Responsibilities:
- Provide warm and welcoming service to guests, responding to their queries and requests in a professional and efficient manner.
- Conduct accurate and timely night audits, ensuring all financial transactions are recorded correctly.
- Manage the Front Office Department, ensuring the smooth operation of the reception area and resolving any issues that may arise.
- Collaborate with the Nights team to ensure seamless communication and a high level of customer satisfaction.
Requirements:
- Proven experience in a similar role, with a strong understanding of customer service principles.
- Excellent attention to detail and time management skills, with the ability to work accurately under pressure.
- Enthusiasm and passion for delivering exceptional customer service, with a focus on creating memorable experiences for our guests.
- Ability to work effectively as part of a team, with a willingness to learn and develop leadership and team management skills.
- Eligibility to work in the UK.
About Frasers Hospitality:
Frasers Hospitality is a global hospitality leader, with a portfolio of properties across Asia, Australia, Europe, the Middle East, and Africa. We are committed to delivering gold standard hospitality, with a focus on creating memorable experiences for our guests.