Support Services Manager
5 days ago
About the Job:
Voyage Care Ltd is seeking an experienced Support Services Manager to lead our team of support workers in delivering high-quality care and support to individuals with complex needs.
Job Overview:
- Lead a team of support workers to deliver person-centred care and support plans, ensuring that individuals' needs are met and exceeded.
- Develop and implement individualised support plans, working closely with individuals, families, and other professionals to ensure that their needs are met.
- Maintain accurate and detailed records of individual progress, identifying areas for improvement and implementing changes as needed.
- Work collaboratively with colleagues to provide a seamless service, promoting a culture of teamwork and continuous improvement.
- Ensure compliance with company policies and procedures, regulatory requirements, and relevant legislation.
- Provide training and supervision to support workers, promoting their development and enabling them to deliver high-quality care.
- Contribute to the development of the organisation, sharing expertise and best practices to drive continuous improvement.
Key Responsibilities:
- You will have overall responsibility for the development and implementation of individuals' support plans, including assessment and relevant risk assessments for new People we support.
- You will encourage the people you support to take an active role in all aspects of daily living, and ensure the appropriate level of individual care and support is identified;
- Manage the review and maintenance of all support plans to ensure the ongoing suitability of the support that is being provided, including daily outings, holidays or recreational pursuits.
- Assisting with individuals' care, including personal care and assisting with bathing in order to maintain a high standard of hygiene where the individual requires this.
- Participating in and assisting to plan and arrange individuals' daily outings, holidays or recreational pursuits when required in order to assist the people you support with all aspects of their daily life.
Requirements:
- Proven experience of working in a care setting, preferably in a leadership or management role.
- Strong understanding of person-centred care principles, regulatory requirements, and relevant legislation.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with individuals, families, and colleagues.
- Ability to work independently and as part of a team, prioritising tasks and managing competing demands.
- Flexibility to work varied shifts, including weekends, bank holidays, and on-call duties.
What We Offer:
- A competitive salary of £28,000 - £32,000 per annum, dependent on experience.
- Ongoing professional development and training opportunities.
- A supportive and inclusive work environment.
- The opportunity to make a real difference in the lives of individuals with complex needs.
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