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Strategic HR Leader

1 month ago

Kent, United Kingdom Driscoll's Full time

About the Opportunity

This is a strategic leadership role that plays a crucial part in managing, enhancing, and continuously improving the EMEA HR service delivery function. The successful candidate will work closely with other HR service delivery leaders to ensure the delivery of high-quality services to employees while maximizing the value-additive partnerships of Human Resources within the organization.

Key Responsibilities

• Manage and direct the work of HR Employee Experience & Functional Tier 2 Specialist teams, determining work procedures, expediting the workflow, assigning duties, examining work for accuracy and conformance to policies and procedures, and troubleshooting issues that arise

• Ensure all Tier 1 & Tier 2 supporting documents (HR Help Solutions, FAQs, and SOPs: standard operating documentation) are maintained and updated timely and provide accurate information

• Develop, lead, and motivate the HR Employee Experience team through coaching, influencing them to take positive action and accountability for their assigned work

• Oversee internal and external audits as required

• Define and Develop performance metrics, monitor team member productivity, and generate appropriate progress reports for the leaders to review

• Partner with all HR functional teams to ensure process improvement and technology to ensure processes are documented

• Establish effective and collaborative partnerships with the leaders of Global People Services and EMEA HR Business Advisory, while building borderless services, and effectively cross-trained teams

• Partner with COE leads, program owners, PMO, and GPS leadership to plan and coordinate resources supporting the global HR calendar for program rollout and business-as-usual support

• Drive continuous improvement standards to promote team efficiency

• Partner with key stakeholders to understand service delivery expectations and ensure services meet or exceed expectations

• Develop and monitor performance and plan resource allocation to ensure adequate coverage and adherence to service level agreements

• Collaborate with the team to resolve complex issues related to HR programs and processes

• Ensure compliance multiple EMEA country jurisdictions, works councils, and statutory laws within NL, UK, Spain, Portugal, Morocco, and South Africa

• Recommend HR process redesign to improve service delivery and/or operational efficiencies by leveraging existing resources and new technologies

• Manage and support projects as assigned within HR employee experience & service delivery

• Ensure employee service and satisfaction in all areas of assigned responsibility

• Build, mentor, and provide leadership to HR Employee Experience Specialists and Functional Tier 2 Specialists to ensure top performance across multiple disciplines

• Ensure development, maintenance, and delivery of curriculum to support internal end-user training and change management initiatives

• Travel up to 30% both domestically & internationally

Key Success Indicators:

• Satisfaction/Customer metrics

• Utilization of HR support tools to enable the best response & solutions to our customers

• Measured EMEA People Services activities, productivity, and customer impacts, resulting in improved employee experience while driving innovative practices and outcomes

• Leveraging data and metrics that drive continuous improvement

• Efficiencies are gained while improving the employee experience and reducing costs to execute HR programs