Customer Service Coordinator
4 days ago
About Our Practice
Rodericks Dental Limited is a well-established dental practice committed to delivering high-quality patient care. We are seeking a skilled and customer-focused Receptionist to join our team.
Competitive Salary and Benefits
The successful candidate can expect a salary of £28,000-£38,000 per annum, based on experience, plus a range of benefits including:
- Tiered salary structure based on experience and skills.
- Retail discounts and deals through our easy-to-use app.
- Annual leave that increases with length of service.
- Extra day of annual leave for your birthday.
- Comprehensive training opportunities (online and in-person courses).
- Refer-a-friend scheme.
Job Responsibilities
- Provide an exceptional patient journey, both in person and over the phone.
- Manage diaries and schedules, ensuring accurate time allocation.
- Work closely with the team to understand treatment options and patient needs.
- Complete relevant forms and documents within specified timescales.
- Take payments and chase outstanding patient debt.
- Liaise with dental laboratories, supply companies, and other organisations.
Key Skills and Experience
- Excellent communication and interpersonal skills.
- Ability to build rapport and provide high-level customer service.
- Passion for learning and growing within the dental sector.
- Able to work in a structured and organised manner, following processes and procedures.
- IT skills with ability to learn SOE software.
- Positive nature, able to show resilience and work in a composed manner.
- Strong attention to detail.
- An excellent team player.
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