Customer Service Leader

5 days ago


Edinburgh, Edinburgh, United Kingdom Tesco Bank Full time

About Us

Tesco Bank, part of Barclays Bank UK Plc, is a leading financial services provider dedicated to serving our customers, communities, and planet. Our team is passionate about delivering exceptional customer experiences that make a real difference in people's lives.

Salary & Benefits

We offer a competitive salary of up to £83k + annual bonus & benefits, providing a rewarding package that recognizes your hard work and dedication. Enjoy a generous holiday allowance, performance-related annual bonus, and a range of other benefits that support your well-being and career growth.

Job Description

We are seeking a Senior Customer Value Manager (Application Journeys) to join our Help Me Borrow Acquisition team. As a key member of the squad, you will be responsible for ownership and oversight of all aspects (performance, customer outcomes, roadmap) of our application journeys, collaborating across our matrix structure to drive positive change for customers.

Key Responsibilities

  1. Ownership and oversight of all aspects (performance, customer outcomes, roadmap) of our application journeys.
  2. Managing all aspects of ongoing performance reporting and correction as a key part of the overall acquisition team.

What We're Looking For

  • Experience of scoping and driving positive change for customers, ideally in a retail financial services environment.
  • Experience of operating in a fast-paced acquisition environment, balancing competing demands of BAU and longer term development.
  • Highly literate and numerate with strong written and verbal presentational skills, and a commercial mindset.
  • Technical expertise across the journey, including working with Agile teams.
  • Overall commercial cards and loans experience.

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