Account Manager
5 days ago
Evolve is seeking an experienced Account Manager to join our team. As an Account Manager, you will be responsible for managing and nurturing key enterprise-level accounts, ensuring high satisfaction, and driving growth through upselling and cross-selling opportunities.
Key Responsibilities:- Account Management: Serve as the primary point of contact for enterprise-level clients, maintaining regular communication and building strong, long-term relationships.
- Retention & Growth: Ensure high levels of client satisfaction and retention by understanding clients' business objectives and aligning our solutions to meet their needs.
- Upsell & Cross-sell: Identify opportunities for account growth through upselling additional services and cross-selling relevant products, with a strong focus on value-added offerings.
- Client Onboarding: Oversee the onboarding process for new services or products within existing accounts, ensuring smooth implementation and adoption.
- Client Advocacy: Act as an advocate for the client internally, ensuring their feedback is communicated and addressed across relevant teams.
- Strategic Planning: Develop and execute account plans, identifying long-term goals, expansion strategies, and risk mitigation to enhance the client relationship.
- Reporting & Analytics: Provide regular updates on account health, including performance metrics, renewal risk, and growth opportunities.
- Contract Renewals: Lead the renewal process, negotiating terms and ensuring ongoing engagement, while minimizing churn risk.
- Cross-functional Collaboration: Work closely with Sales, Customer Success, and Product teams to ensure client satisfaction, address issues, and optimize service delivery.
- Experience: 3+ years of account management experience, preferably managing enterprise-level clients in the software or technology industry.
- Proven Success: Demonstrated track record of growing and retaining large, strategic accounts.
- Client Focus: Ability to build strong relationships with senior decision-makers, including C-suite executives, and serve as a trusted advisor.
- Collaboration: Strong team player, able to work cross-functionally to ensure seamless client service.
- Customer-Centric Mindset: A passion for understanding client needs and delivering exceptional service.
- Results-Driven: Proven ability to meet and exceed KPIs related to account growth, retention, and client satisfaction.
- Competitive Salary (DOE) + Commission based on your performance and the team's performance.
- Fully remote working, with option to go into the office.
- Flexible working hours.
- A start-up environment where you'll have a voice in the business as our client grows their products and services.
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Account Manager
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Eastern England, United Kingdom Evolve Full time{"title": "Account Manager", "description": "Role OverviewAt Evolve, we're seeking an experienced Account Manager to join our team. As a key member of our client-facing team, you'll be responsible for managing and nurturing our most valuable enterprise-level accounts. Your primary goal will be to ensure the retention and expansion of existing accounts,...
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Account Manager
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Eastern England, United Kingdom Evolve Full time{"title": "Account Manager", "description": "Role OverviewAt Evolve, we're seeking an experienced Account Manager to join our team. As a key member of our client-facing team, you'll be responsible for managing and nurturing our most valuable enterprise-level accounts. Your primary goal will be to ensure the retention and expansion of existing accounts,...
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