Account Manager
6 days ago
Marks, part of SGS & Co, is a global brand design and experience agency that empowers brands to win in an age of constant change. We help our household name clients to get there first and best by enabling acceleration on a global scale.
We are currently looking for an Account Manager to join our Client Service team. Our Client Services team is the voice of the client within Marks, helping our clients to shine by identifying and shaping their business, brand, and personal needs into actionable briefs.
The Account Manager will embody the Marks can-do attitude and spirit of collaboration, managing the delivery of our clients' needs. This includes drafting briefs, authoring estimates, writing project plans, booking in design resource, and ensuring timely and budget-friendly delivery.
Key Responsibilities:
- Demonstrate awareness and accountability for revenue targets
- Manage client conversations, take briefs, feedback, and seek clarity where required
- Draft engaging studio briefs for alignment with Design Directors
- Take ownership for the approval and delivery of our work: project plans, cost proposals, contact and status reports, tracking live projects
- Take ownership for the approval and delivery of our finances: accuracy of the sales tracker, invoicing completed work, tracking accruals, delivering month-end figures
- Identify and manage the inputs needed to deliver the project on time
- Work with Design and Resource Management to ensure we have the right talent on the project at the right time
Requirements:
- 2-4 years' experience within a Brand or Design/Packaging agency, in Client Service
- Knowledge of brand management, strategic design process
- Growing presentation skills and confidence
This is a hybrid-based role from our London or Birmingham studio.
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