Account Manager

5 days ago

Eastern England, United Kingdom Evolve Full time
{"title": "Account Manager", "description": "Role Overview

At Evolve, we're seeking an experienced Account Manager to join our team. As a key member of our client-facing team, you'll be responsible for managing and nurturing our most valuable enterprise-level accounts. Your primary goal will be to ensure the retention and expansion of existing accounts, maximizing client value through our range of solutions.

Key Responsibilities:

  • Account Management: Serve as the primary point of contact for enterprise-level clients, maintaining regular communication and building strong, long-term relationships.
  • Retention & Growth: Ensure high levels of client satisfaction and retention by understanding clients' business objectives and aligning our solutions to meet their needs.
  • Upsell & Cross-sell: Identify opportunities for account growth through upselling additional services and cross-selling relevant products, with a strong focus on value-added offerings.
  • Client Onboarding: Oversee the onboarding process for new services or products within existing accounts, ensuring smooth implementation and adoption.
  • Client Advocacy: Act as an advocate for the client internally, ensuring their feedback is communicated and addressed across relevant teams.
  • Strategic Planning: Develop and execute account plans, identifying long-term goals, expansion strategies, and risk mitigation to enhance the client relationship.
  • Reporting & Analytics: Provide regular updates on account health, including performance metrics, renewal risk, and growth opportunities.
  • Contract Renewals: Lead the renewal process, negotiating terms and ensuring ongoing engagement, while minimizing churn risk.
  • Cross-functional Collaboration: Work closely with Sales, Customer Success, and Product teams to ensure client satisfaction, address issues, and optimize service delivery.

Requirements:

  • Experience: 3+ years of account management experience, preferably managing enterprise-level clients in the software or technology industry.
  • Proven Success: Demonstrated track record of growing and retaining large, strategic accounts.
  • Client Focus: Ability to build strong relationships with senior decision-makers, including C-suite executives, and serve as a trusted advisor.
  • Collaboration: Strong team player, able to work cross-functionally to ensure seamless client service.
  • Customer-Centric Mindset: A passion for understanding client needs and delivering exceptional service.
  • Results-Driven: Proven ability to meet and exceed KPIs related to account growth, retention, and client satisfaction.

What We Offer:

  • Competitive Salary (DOE) + Commission based on your performance and the team's performance.
  • Fully remote working, with option to go into the office.
  • Flexible working hours.
  • A start-up environment where you'll have a voice in the business as our client grows their products and services.

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