Facilities Operations Manager
1 month ago
About the Role
We are seeking a highly organised and customer-focused Facilities Manager to oversee the day-to-day management of our centre, ensuring a safe and pleasant environment for internal and external customers.
Key Responsibilities:
- Manage the day-to-day operations of the centre
- Develop and implement facilities contracts, including maintenance, cleaning, security, and landscaping
- Propose and implement capital expenditure projects to maintain and improve the centre
- Support risk management and business continuity policies
- Build relationships with tenants to ensure smooth transitions and maintenance requirements are met
- Manage budgets and contribute to annual and three-year business plans
- Complete duty management training and participate in monthly rota
- Ensure awareness of hazards and dangers in the centre and implement remedial measures
- Organise fire safety and crisis management training for staff
What We Offer
- A competitive salary and attractive performance bonus of up to 25%
- A wellbeing allowance (a set amount you can claim towards yoga, gym equipment or anything that promotes your wellbeing)
- 2 volunteering days per year
- Special discounts in our Designer Outlets
- Hybrid working - we do all we can to accommodate flexibility
- Be part of an international organisation, with the opportunity to work with colleagues across eight countries
- Access to LinkedIn learning from day one with access to over 16, courses
- An environment enabling your growth including internal moves, cross country projects and international secondments as well as a calendar of core development opportunities and bespoke learning
- Values-based culture – our colleagues make things happen in an inclusive and collaborative environment where we enjoy coming to work. We pursue excellence, make a difference and love to innovate.
- Over 89% of our colleagues would recommend us as a good place to work (according to our most recent internal engagement summary)
Requirements
- Fluent English: written & spoken
- Relevant legislative knowledge and qualifications (health and safety, security etc.)
- IOSH or NEBOSH (or other relevant country specific qualifications)
- Proven property services management experience, within a customer facing environment is essential. Retail or hospitality experience is preferred
- Knowledge of risk and security management
- Environmental/sustainability experience
- Excellent communication skills
- Confident working with numbers, including budgeting
- MS Office skills: Intermediate Word, Excel, Outlook and PowerPoint
- European languages and/or longer-term mobility would be an advantage but are not essential
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