Tenancy Management Expert
1 week ago
We are seeking an accomplished Neighbourhood Services Coordinator to contribute to our housing team's success. As a key point of contact for residents, you will address tenancy and estate management issues efficiently while maintaining high-quality customer service standards.
This demanding position requires a candidate who can adapt quickly and leverage their housing management expertise to enhance resident well-being.
Main Job Responsibilities:- Ensure seamless execution of succession, assignment, subletting, viewing, and sign-up procedures, adhering to relevant laws and regulations.
- Perform regular estate inspections, working closely with caretaking teams to resolve identified issues.
- BUILD STRONG RELATIONSHIPS WITH KEY TEAMS AND SERVICES, such as repairs, income, social services, and caretaking, to ensure a coordinated service delivery approach.
- Provide comprehensive support to tenants dealing with abuse, neglect, or safeguarding concerns, adopting a person-centred approach.
- Monitor and record tenancy management, ASB, and estate-related matters accurately, keeping residents informed and ensuring timely issue resolution.
The estimated annual salary for this role is £52,000 - £62,000, based on experience.
About Our Ideal Candidate:- An experienced housing professional with expertise in tenancy management, ASB resolution, and estate inspections.
- Thorough understanding of housing legislation, tenancy agreements, and landlord best practices.
- Excellent communication skills, facilitating effective interactions with residents and key stakeholders.
- Commitment to delivering exceptional landlord services and enhancing resident outcomes.
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