Complaints Management Coordinator

1 day ago


Wrexham, Wrexham, United Kingdom NHS Full time
Job Title: Assistant Complaints Coordinator

We are seeking a highly organized and detail-oriented individual to join our Concerns Team as an Assistant Complaints Coordinator. In this role, you will provide comprehensive administrative support, ensuring the smooth operation of our patient complaint management system. Your primary responsibility will be to prepare Datix reports, resolve early resolution patient complaints, and collaborate with services to resolve Grade 1 complaints.

Your key duties will include:
  • Preparing and managing Datix reports, including logging and allocating complaints
  • Resolving early resolution patient complaints and collaborating with services to resolve Grade 1 complaints
  • Providing excellent customer service, responding to enquiries, and delivering an efficient and effective service in accordance with Putting Things Right (PTR) guidelines

About the Role

This is an exciting opportunity to work within our Quality Directorate, contributing to Patient Safety and providing essential administrative support to our Concerns Team. If you have excellent communication skills, are confident, and able to work well under pressure, we encourage you to apply.

We offer a competitive salary of £35,000 per annum, commensurate with your experience.



  • Wrexham, Wrexham, United Kingdom NHS Full time

    Job Overview: We are looking for an experienced Administrative Support Specialist to join our team. As an Assistant Complaints Coordinator, you will play a vital role in supporting the Concerns Team by preparing and managing Datix reports, resolving early resolution patient complaints, and collaborating with services to resolve Grade 1 complaints.Key...


  • Wrexham, Wrexham, United Kingdom NHS Full time

    Job Summary: We are seeking a skilled Patient Safety Advocate to join our team as an Assistant Complaints Coordinator. In this role, you will be responsible for providing administrative support to our Concerns Team, preparing and managing Datix reports, resolving early resolution patient complaints, and collaborating with services to resolve Grade 1...


  • Wrexham, Wrexham, United Kingdom Travail Employment Group Full time

    Job Description:Key ResponsibilitiesManage communication between plants and customersCollaborate with site liaisons, planning, quality, labs, pricing team, and logisticsAdminister orders and update ERP systems and customer portalsEnsure documents are properly located for inspection or audit purposesImplement credits/debits/rebates in conjunction with...


  • Wrexham, Wrexham, United Kingdom Clockwork Organisation ltd Full time

    Job Type: Full-timeThe Clockwork Organisation ltd has an exciting opportunity for a skilled Property Management Coordinator. We are seeking someone who can balance administrative duties with providing top-tier customer service to our clients.Facilitating effective communication among clients, staff, and external partnersImplementing efficient systems for...


  • Wrexham, Wrexham, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As an Inventory Management Coordinator at beBee Professionals, you will be responsible for managing inventory, preparing orders, and maintaining a safe and organized warehouse environment.Key Responsibilities:Loading and unloading goods for storage and distribution.Picking, packing, and preparing orders for dispatch.Maintaining inventory accuracy by updating...


  • Wrexham, Wrexham, United Kingdom Aggregate Industries UK Limited Full time

    Join us at Aggregate Industries UK, where we are passionate about building a sustainable future through construction. As a Sales and Planning Representative, you will play a key role in delivering exceptional customer experiences.About the RoleYou will be responsible for managing the end-to-end sales and planning process, blending customer service, sales,...


  • Wrexham, Wrexham, United Kingdom Airbus Full time

    Talent Development Coordinator Job Description:We are seeking a talented Talent Development Coordinator to join our team at Guidant Global. As a Talent Development Coordinator, you will be responsible for advising managers and employees on career development, supporting the deployment and integration of people development processes, and ensuring effective...


  • Wrexham, Wrexham, United Kingdom Yolk Recruitment Ltd Full time

    Job Title: Business Operations CoordinatorWe are seeking a highly skilled and experienced Business Operations Coordinator to join our team in Broughton, Flintshire. As a key member of our team, you will provide administrative support to managers across the business.Key ResponsibilitiesOperational Tasks: Perform a range of operational tasks including diary...

  • Care Coordinator

    2 months ago


    Wrexham, Wrexham, United Kingdom beBee Professionals Full time £20,000 - £25,000

    beBee Professionals is seeking a dedicated Care Coordinator to support individuals with disabilities in their daily activities and personal development.Key Responsibilities:Develop and implement personalized care plans to promote independence and well-being.Provide support in daily living activities, including personal care and household...


  • Wrexham, Wrexham, United Kingdom Yolk Recruitment Ltd Full time

    Supply Chain Management OpportunityWe are seeking a skilled Logistics Project Coordinator to join our team. This is a 6-month contract with a strong possibility of extension.About the RoleAs a Logistics Project Coordinator, you will be responsible for coordinating and managing project teams and stakeholders, ensuring seamless collaboration and...


  • Wrexham, Wrexham, United Kingdom Rescourcery Group Full time

    **Accounting Operations Coordinator**We are seeking a skilled Accounting Operations Coordinator to join our team at Rescourcery Group.The successful candidate will be responsible for managing supplier invoices, reconciling accounts, and providing support with month-end tasks.The ideal candidate will have a strong background in purchase ledger experience and...


  • Wrexham, Wrexham, United Kingdom Zellis UK Limited Full time

    About the RoleWe are recruiting for a talented Project Management Specialist to join our team. As a Gateway Coordinator, you will play a critical role in the delivery of our New Housing Management System project.Your key responsibilities will include:Leading a team of specialists to deliver the project on time, within budget, and to the required quality...


  • Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board NHS Full time

    Betsi Cadwaladr University Health Board NHS is seeking a highly skilled Medical Administrator to coordinate daily activities and manage workload.This role involves working as a medical secretary, handling sensitive information with discretion, and organizing workload and prioritizing tasks efficiently.Key Responsibilities:Coordinate administration...


  • Wrexham, Wrexham, United Kingdom Lloyd Recruitment Limited Full time

    Lloyd Recruitment Limited is seeking a Senior Operations Coordinator to join their team. The successful candidate will be responsible for handling department telephone calls and enquiries, managing emails and responses, booking and rescheduling appointments for colleagues and third parties, raising purchase orders, and updating records and databases.Key...


  • Wrexham, Wrexham, United Kingdom Clockwork Organisation Ltd ta Travail Employment Full time

    HR Coordinator Job DescriptionWe are seeking an experienced and organised HR Coordinator to join our team. The successful candidate will provide administrative support to the management team, oversee recruitment, manage payroll, and assist with employee surveys.Key Responsibilities:Provide employee relations support to the management team.Oversee the...


  • Wrexham, Wrexham, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Timely Delivery Coordinator to join our team at beBee Professionals in the United Kingdom. The successful candidate will be responsible for coordinating the delivery of goods to customers, ensuring timely and safe delivery, and maintaining excellent service.Key Responsibilities:Coordinate the delivery of goods to customers across various...

  • Project Coordinator

    2 months ago


    Wrexham, Wrexham, United Kingdom beBee Professionals Full time £45,000 - £65,000

    beBee Professionals in Wrexham is seeking a skilled Project Manager to oversee and guide project teams. Manage diverse projects across multiple departments and ensure timely and successful delivery.Key Responsibilities:Plan, execute, and close projects according to strict deadlines and within budget.Coordinate internal resources and third parties/vendors for...


  • Wrexham, Wrexham, United Kingdom Yolk Recruitment Ltd Full time

    At Yolk Recruitment Ltd, we are seeking a highly skilled Strategic Project Coordinator to join our team on a 12-month contract. The successful candidate will have the opportunity to work with a major client based in Broughton, Flintshire, and contribute to the success of their Ramp Up Governance and Enablement Projects.About the RoleThis is an exciting...


  • Wrexham, Wrexham, United Kingdom Yolk Recruitment Ltd Full time

    About the RoleWe are seeking a skilled Senior Operations Coordinator to join our team at Yolk Recruitment Ltd in Broughton. This is an exciting opportunity to work on a 12-month contract with our major engineering client.Key Responsibilities:Manage and maintain accurate records using Google Suite and SAP systems.Analyse and compile Key Performance Indicators...


  • Wrexham, Wrexham, United Kingdom Progressive Recruitment Full time

    Interior Fit-out Coordinator sought for 12-month contract on a cleanroom build project in Wrexham.The ideal candidate will have exceptional management skills and be able to coordinate schedules across different teams.Key Responsibilities:Oversee quality control measures and HSEManage budgets and meet deadlinesRequirements:The ideal candidate should be an...