Patient Safety Advocate

6 days ago


Wrexham, Wrexham, United Kingdom NHS Full time
Job Summary: We are seeking a skilled Patient Safety Advocate to join our team as an Assistant Complaints Coordinator. In this role, you will be responsible for providing administrative support to our Concerns Team, preparing and managing Datix reports, resolving early resolution patient complaints, and collaborating with services to resolve Grade 1 complaints.

Responsibilities:
  • Prepare and manage Datix reports, ensuring accuracy and timeliness
  • Resolve early resolution patient complaints and collaborate with services to resolve Grade 1 complaints
  • Provide outstanding customer service, respond to enquiries, and deliver an efficient and effective service in accordance with PTR guidelines

About the Position

This is an excellent opportunity to work within our Quality Directorate, contributing to Patient Safety and supporting the Concerns Team. If you have excellent communication skills, are proactive, and can work well under pressure, we encourage you to apply.

We offer a competitive salary of £40,000 per annum, commensurate with your experience.


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