Strategic Business Development Manager

6 days ago

Stroud, Gloucestershire, United Kingdom Ecotricity Full time
About the Role

We are seeking a highly skilled and experienced Strategic Business Development Manager to join our team at Ecotricity. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and building strong relationships with our high-value business customers.

Key Responsibilities
  • Customer Service Delivery: Provide world-class service to our business customers, ensuring their needs are met and exceeded.
  • Relationship Building: Develop and maintain strong relationships with key customer contacts, understanding their business needs and providing tailored solutions.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance customer experience and drive business growth.
  • Collaboration: Work closely with internal stakeholders, including sales, operations, and commercial teams, to ensure seamless delivery of customer services.
  • Performance Management: Monitor and report on key performance indicators (KPIs) to ensure delivery of exceptional customer service and business growth.
Requirements
  • Experience: Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer service and building strong relationships with business customers.
  • Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Knowledge: Strong knowledge of the energy industry, with a focus on business-to-business (B2B) customer service and relationship management.
  • Education: Relevant qualifications in business, marketing, or a related field.
About Us

Ecotricity is Britain's greenest energy company, dedicated to changing the way energy is made and used in Britain. We are committed to providing exceptional customer service and building strong relationships with our business customers. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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