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Customer Service Representative

2 months ago


Gravesend, Kent, United Kingdom KHR - Recruitment Specialists Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at KHR - Recruitment Specialists. As a key member of our team, you will be responsible for providing exceptional customer service to clients requiring installation services for their products.

Key Responsibilities
  • Answering Customer Inquiries: Respond to customer calls and emails, taking details of new bookings and handling call-outs.
  • Booking and Scheduling: Liaise with installers, find the appropriate resource for a job, and make bookings between them and the client.
  • Managing Bookings: Enter all information into our in-house systems, issue correct paperwork, and manage day-to-day issues such as cancellations and re-bookings.
  • Payment and Administration: Take payment for work completed, liaise with Accounts to trade customers, and maintain accurate digital and paper records of work completed.
  • Customer Support: Handle any queries about installation projects as they arise and provide a polite and constructive approach to colleagues and customers alike.
Requirements
  • Excellent Communication Skills: A friendly and helpful telephone manner, and confident on the phone.
  • Good Work Ethic: Ability to remain productive, well-prioritized with minimal supervision.
  • Computer Literacy: Confidence in working in an office environment and ability to oversee several open bookings at once.
  • Team Player: Willingness and aptitude to learn, and a responsible person with a keen eye for detail, quality, and a 'get it right first time' method.
What We Offer
  • Opportunities for Growth: A fantastic opportunity to join a growing and already successful business that can offer ongoing progression and training opportunities.
  • Flexible Working: The option to work from home 2 days per week and 3 days in the office.
  • Competitive Benefits: 25 days holiday, healthcare, death in service benefits, and a 7.5% annual salary bonus.