Account Growth Strategist
5 days ago
**Job Title:** Account Growth Strategist
**Company Overview:** At Radius, we are an ambitious and forward-thinking global business that builds transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions.
**Salary:** £45,000 - £60,000 per annum (dependent on experience)
**Job Description:
Key Responsibilities- Oversee customer growth, training, and development of best practices to continually drive business value and return on the customer's investment.
- Drive upsell campaigns letting customers take greater advantage from Radius Telematics' product/service catalogue while creating longer and stronger contractual relationships
- Be the single point of contact and escalation for the customer. Including directing customers quickly and efficiently to additional help resources such as Help & Training within the application, personally helping with questions/issues.
- Increase customer retention and adoption rates by regular check-in calls and account reviews to assess and track levels of satisfaction.
- Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable.
- Proactive team player with innovative ideas to inspire client loyalty and adoption
- Strong interpersonal skills and experience initiating and building positive relationships
- Commercial acumen with good track record of similar roles responsibilities with significant commercial results
- Strong organisational and time management skills with the ability to manage multiple projects simultaneously
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