Relief Support Worker

5 days ago

Workington, Cumbria, United Kingdom Riverside Full time

About the Role

We are seeking a Relief Support Worker to join our team at Riverside. As a Relief Support Worker, you will provide a high-quality, customer-oriented service and understand that all actions should be customer-led.

Key Responsibilities

  • Assist in providing care and support to customers, maintaining and promoting their dignity and improving their health and wellbeing in a safe and appropriate environment.
  • Work under the direction of the scheme manager and support team to plan and deliver a range of personalised support and move-on plans.
  • Assist customers with day-to-day support and tenancy-related matters, including income collection and providing customers with tenancy-related support.
  • Support customers to be 'tenancy ready', enabling successful move on, and empower them to move towards self-management of their medication.
  • Contribute to the delivery of a housing management service, including resolving difficult and challenging situations in a sensitive and informed way.
  • Ensure customer safety by following local safeguarding procedures, recognising, and acting on any risks and escalating appropriately.
  • Carry out day-to-day administration and operational duties, including maintaining and updating financial administration systems.

Requirements

  • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
  • Experience of working in a team and communicating positively with other people.
  • Experience of being able to organise tasks and plan accordingly whilst dealing with people.
  • A team player with a caring, empathetic, flexible, and resilient, can-do attitude.
  • Able to use initiative and have confidence to make decisions.
  • Basic administrative and IT skills to maintain records.

About Riverside

Riverside is a housing association with a difference – enhancing the everyday for all our customers. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Why Work with Us

  • Competitive pay and generous pension.
  • Investment in your learning, personal development, and technology.
  • A wide range of benefits.

Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.

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