Technical Infrastructure Support Specialist
2 months ago
Job Title: IT Field Infrastructure Specialist
Job Summary:
DevFinders is seeking a highly skilled IT Field Infrastructure Specialist to join their team. As a Field Infrastructure Specialist, you will play a crucial role in delivering top-tier, hands-on technical support to clients, helping them maintain smooth, efficient operations through expert troubleshooting and proactive solutions on-site.
Key Responsibilities:
- Be the primary point of contact for customers.
- Manage incoming requests, incidents, and requests from the help desk.
- Provide customers with timely updates to their cases in line with Service Level Agreements.
- Escalate high-priority issues to Line Management.
- Complete regular tasks in line with Service Desk procedures.
- Review daily priorities and take appropriate action to ensure results are achieved.
- Monitor the integrity and status of customer sites, ensuring customers' business requirements are maintained to the highest level.
- Install, test, maintain, and repair hardware and software.
- Document processes and log tickets for open work.
Requirements:
- At least 5 years' experience in a similar role.
- Configure and implement cyber essentials and GDPR security standards.
- Office 365 Cloud (Email, SharePoint, Teams, OneDrive) skills are mandatory.
- Network Infrastructure maintenance and installations experience.
- Ability to proactively support and collaborate with service providers.
- Follow industry best practices processes.
- Windows server 2016, 2019, 2022 experience.
- Azure administration and implementation skills.
- Good understanding and knowledge of Windows 10, Windows 11, and Mac.
- Familiar with different client builds and imaging.
- Strong customer support, written and verbal communication, and team player skills.
- Ability to problem solve independently.
What We Offer:
- Salary: £40,000 - £50,000 per year depending on experience.
- 40 days paid holiday annually.
- Partnership scheme where you will receive a share in the profit of the business.
- Business card for business travel.
About DevFinders:
DevFinders is a highly respected high-tech organization providing managed services to prominent companies. Our team values innovation and professional growth, and we are looking for a dedicated and proactive IT Field Infrastructure Specialist to join our vibrant team.
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