Technical Support Specialist

3 weeks ago


South Nutfield, West Sussex, United Kingdom YourRecruit Full time
Job Title: Technical Support Specialist

We are seeking a highly motivated and skilled Technical Support Specialist to join our team at YourRecruit Ltd. As a Technical Support Specialist, you will play a key role in providing top-notch technical support to our clients.

Job Summary:
Ambitious individuals with experience of working within an MSP or similar environment are encouraged to apply for this exciting opportunity. You will have the chance to contribute to the success and growth of our client, a leading Managed Service Provider based in Redhill.

About the Role:
This challenging yet rewarding position involves acting as a 2nd line point of contact for phone calls, emails, and tickets from customers regarding IT issues, incidents, and requests. You will be responsible for maintaining a high degree of customer service and taking ownership of support queries from start to finish, escalating if necessary.

Responsibilities:
* Act as a 2nd line point of contact for phone calls, emails, and tickets from customers regarding IT issues, incidents, and requests.
* Maintain a high degree of customer service and take responsibility/ownership for support queries from start to finish, escalating if necessary.
* Develop strong working relationships with customers and third-party partners.
* Contribute to Project Work & new customer on-boardings when required.

Requirements:
* Gained experience of working within an MSP or similar environment, for a minimum of two/three years.
* Possess a good understanding of Microsoft Windows based technologies (i.e., Active Directory), Servers (i.e., Hyper-V, VMware, Dell), Virtual Desktop (i.e., Citrix, RDS)
* Networking (i.e., switches, firewalls), Backups (i.e., Veeam, off-site).
* Exceptionally well-organized person, with an eagle eye for detail.
* Superb communication skills, both verbal and written.
* Comfortable with working some (paid) overtime periodically, as is the nature of working within IT.
* Harbour a natural curiosity and passion for technology.

What We Offer:
- Competitive salary: £38,000 per annum.
- 22 days annual leave, rising to 25 (accruing a day per year)
- Performance-based bonus
- Company laptop
- Training opportunities
- Frequent team social events.

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