Fulfilment Coordinator
2 months ago
About The Role
Fulfilment Administrator (Red Cross Training)
Location: Greater Manchester (hybrid; working between home and the Salford office)
Hours: per week
Contract: Permanent
Salary: £, per annum
Job Summary:
We are seeking a highly organized and detail-oriented Fulfilment Administrator to support our Training team in delivering vital and lifesaving first aid training in the local community. As a key member of our team, you will play a critical role in helping us process daily orders, liaise with stakeholders, and provide excellent customer service.
Key Responsibilities:
- Process daily orders for consumables and equipment, ensuring logs are updated and materials arrive in the correct format.
- Liaise with internal and external stakeholders and suppliers to ensure seamless communication and timely delivery of materials.
- Provide exceptional customer service, responding to queries online and over the phone in a professional and courteous manner.
- Participate in team meetings, engage with the organization as a representative of the Fulfilment team, and contribute to the development of the team's goals and objectives.
Requirements:
- IT literate with competence in MS office - outlook, word, and excel.
- Confident verbal and written communication skills.
- Excellent customer service skills.
- Good time management and organizational skills.
- Ability to work on your own initiative to meet deadlines and targets.
- Experience of working in a busy, fast-paced environment.
- Proven work experience within a broad administrative role with an understanding of financial processes.
What We Offer:
- Holidays: days annual leave (including bank holidays) + option to buy extra days (per annum)
- Pension scheme: Up to % contributory pension
- Flexible working: We do our best to accommodate your preferred work style
- Learning & Development: Wide range of career opportunities + comprehensive learning
- Discounts: Access to Blue Light Discount Card and employee benefits platform
- Wellbeing Assistance: Access to mental health and wellbeing assistance
- Team Working: Champion our mission in a collaborative team
- CycleWork: Lease a bicycle through the scheme
- Season ticket loan: Interest-free loan for commuting expenses
Equality and Diversity:
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At the British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
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