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Fulfilment Coordinator

1 month ago

Manchester, United Kingdom British Red Cross Full time

About The Role

Fulfilment Administrator plays a critical role in supporting the Training team at the British Red Cross. The ideal candidate will have excellent administration skills and be able to work in a fast-paced environment.

Key Responsibilities

  • Process daily orders for consumables and equipment, ensuring logs are updated and materials arrive in the correct format
  • Liaise with internal and external stakeholders and suppliers
  • Provide general customer service and customer care skills, dealing with queries online and on the phone
  • Participate in team meetings and engage with RCT and BRC as a representative of the Fulfilment team

Requirements

  • IT literate with competence in MS office - outlook, word and excel
  • Confident verbal and written communication skills
  • Excellent customer service skills
  • Good time management and organisational skills
  • Ability to work on your own initiative to meet deadlines and targets
  • Experience of working in a busy, fast paced environment
  • Proven work experience within a broad administrative role with an understanding of financial processes

What We Offer

  • Holidays: 25 days annual leave (including bank holidays) + option to buy extra days (pro rata)
  • Pension scheme: Up to 4% contributory pension
  • Flexible working: We do our best to accommodate your preferred work style
  • Learning & Development: Wide range of career opportunities + comprehensive learning
  • Discounts: Access to Blue Light Discount Card and employee benefits platform
  • Wellbeing Assistance: Access to mental health and wellbeing assistance
  • Team Working: Champion our mission in a collaborative team
  • CycleWork: Lease a bicycle through the scheme
  • Season ticket loan: Interest-free loan for commuting expenses

Equality and Diversity

The British Red Cross is proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

We are committed to creating an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination.