Coordinator

3 weeks ago

Manchester, United Kingdom Flowserve Corporation Full time

Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone

**The position is based in Manchester.**

The Coordinator will report directly to the Contracts Manager and have responsibility for the day to day running of all assigned filed service customer orders.

The Coordinator is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, Purchasing and other departments to facilitate the successful execution of Flowserve’s field service customer orders. The position works within the Customer Service Order Fulfilment team in managing customer orders and helping Flowserve to achieve its goals, maximizing bookings, sales and further opportunities.

Flowserve offers competitive pay, annual bonuses, medical benefits, paid holidays, pension plan and many other excellent benefits

Main responsibilities:

- Entering customer orders within Flowserve’s ERP system.
- Managing customer orders through to completion, as assigned.
- Direct communication with customers.
- Expediting internal and external supply chains.
- Reporting weekly key KPI metrics / order forecast data.
- Creation of intercompany & third party purchase orders.
- Overseeing and resolving warranties / non-conformances.
- Creation & execution of continuous improvement projects.

Main requirements:

- Customer-focused with a results-driven mindset.
- Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.
- Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.
- Flexible in approach, willing to adapted to various tasks/responsibilities within the business model.
- Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.
- Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.
- Proficiency in Microsoft Office package.
- Experience in customer service in an engineered manufacturing environment would be desirable but not essential.
- Knowledge of SAP ERP system would be desirable but not essential.

**Req ID** : R-8686

**Job Family Group** : Logistics

**Job Family** : LO Coordinator

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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