Fulfilment Coordinator

8 hours ago


Manchester, United Kingdom British Red Cross Full time
About the Role

Fulfilment Administrator

The British Red Cross is seeking a skilled Fulfilment Administrator to support our Training team in delivering vital and lifesaving first aid training in the local community.

Key Responsibilities
  • Process daily orders for consumables and equipment, ensuring logs are updated and materials arrive in the correct format.
  • Liaise with internal and external stakeholders and suppliers to ensure seamless operations.
  • Provide exceptional customer service and customer care skills, handling queries online and over the phone.
  • Participate in team meetings and engage with the Red Cross community as a representative of the Fulfilment team.
Requirements
  • IT literate with competence in MS Office, including Outlook, Word, and Excel.
  • Confident verbal and written communication skills.
  • Excellent customer service skills.
  • Good time management and organisational skills.
  • Ability to work independently to meet deadlines and targets.
  • Experience working in a fast-paced environment.
  • Proven administrative experience with an understanding of financial processes.
What We Offer
  • Holidays: 25 days annual leave (including bank holidays) + option to buy extra days.
  • Pension scheme: Up to 5% contributory pension.
  • Flexible working: We accommodate your preferred work style.
  • Learning & Development: Wide range of career opportunities + comprehensive learning.
  • Discounts: Access to Blue Light Discount Card and employee benefits platform.
  • Wellbeing Assistance: Access to mental health and wellbeing assistance.
  • Team Working: Champion our mission in a collaborative team.
  • CycleWork: Lease a bicycle through the scheme.
  • Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At the British Red Cross, we pride ourselves on our diverse workforce and ensuring an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination.



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