Debt Resolution Expert

23 hours ago


Leicester, Leicester, United Kingdom Octopus Energy Full time

We're seeking a highly skilled Debt Resolution Expert to join our team. As a Business Credit Specialist, you'll work closely with our customers to resolve their financial obligations and ensure timely collection of outstanding balances. Your goal is to provide outstanding customer service and support individuals and businesses with outstanding debts by agreeing payment plans.

Key Responsibilities:
  • Reaching out to customers with overdue accounts to agree appropriate payment plans
  • Proactively identifying and resolving account issues to improve the customer journey and reduce obstacles to payment
Requirements:
  • Passionate about customers and always seeking to provide a first-class service
  • Excellent communication skills and the ability to have difficult conversations with empathy

Estimated salary: £40,000 - £60,000 per year



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