Debt Resolution Specialist

10 hours ago


Leicester, Leicester, United Kingdom Leicestershire County Council Full time

Job Summary

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We are looking for a Debt Resolution Specialist to join our Finance Operations team at Leicestershire County Council.

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The ideal candidate will have strong communication skills, both written and verbal, and be able to manage challenging conversations with customers.

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About the Role

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In this exciting opportunity, you will work closely with Adult Social Care (ASC) and Health teams to resolve debt-related issues and disputes.

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You will also have the chance to gain valuable experience and understanding of Local Government Finance by collaborating with key stakeholders and partners.

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About You

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  • You must be highly motivated, enthusiastic, and committed to delivering results
  • Good IT skills, including proficiency in using software applications relevant to the role, are essential
  • Time management skills are crucial, with the ability to manage a portfolio of accounts
  • You must also have an understanding of, and commitment to, equal opportunities
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Key Responsibilities

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  • Work with service areas to identify the root causes of invoice queries and reduce repeated queries that prevent/delay payment
  • Agree and arrange instalment repayment plans in line with agreed processes
  • Identify non-collectable debt and collate write-off schedules for processing
  • Query management, working directly with customers and service areas to ensure all queries are followed through and resolved within a timely manner
  • Build strong working relationships with service areas and customers to aid improved query resolution and timely collection of debts due
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Requirements

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  • Salary: £25,188 - £25,590 per annum (pro-rata for part-time)
  • Working Hours: 37 hours per week
  • Contract Type: Permanent
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Language

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English



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