Local Government Finance Support Officer
3 days ago
Role Overview
">We are seeking a skilled Local Government Finance Support Officer to join our Finance Operations team.
">The successful candidate will provide critical support to Adult Social Care (ASC) and Health teams, working within the Debt Resolution Team to resolve debt-related issues and disputes.
">This is an excellent opportunity to develop your skills and understanding of Local Government Finance while building strong working relationships with service areas and customers.
">About You
">- You must be detail-oriented, organized, and committed to delivering high-quality results
- Strong communication skills, both written and verbal, are essential for managing challenging conversations with customers
- Good IT skills, including proficiency in using software applications relevant to the role, are necessary
- You must also have an understanding of, and commitment to, equal opportunities
Key Responsibilities
">- Work with service areas to identify the root causes of invoice queries and reduce repeated queries that prevent/delay payment
- Agree and arrange instalment repayment plans in line with agreed processes
- Identify non-collectable debt and collate write-off schedules for processing
- Query management, working directly with customers and service areas to ensure all queries are followed through and resolved within a timely manner
- Build strong working relationships with service areas and customers to aid improved query resolution and timely collection of debts due
Requirements
">- Salary: £25,188 - £25,590 per annum (pro-rata for part-time)
- Working Hours: 37 hours per week
- Contract Type: Permanent
Language
">English
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