Claims Administration Expert

2 months ago

Hove, Brighton and Hove, United Kingdom Legal & General Full time
Job Description

We are seeking a highly skilled Technical Claims Consultant to join our team at Legal & General. As a key member of our Technical Claims team, you will play a crucial role in providing proactive and comprehensive claims administration across our account portfolio.

Key Responsibilities:
  • Triage new queries and ensure timely action to support service delivery
  • Undertake technical team reviews, including requesting or following up on medical evidence or outstanding requests
  • Work with the Technical Claims Manager to prioritize complex case roundtables and progress claims
  • Support the provision of data and updates to build effective relationships with internal and external stakeholders
  • Assist in the provision of Management Information and data analysis for key trends
  • Support the delivery of the Technical Claims training plan
  • Ensure a consistent, timely, and accurate level of service in line with service level agreements and customer expectations
Requirements:
  • Drive to take ownership of and resolve customer queries and complaints
  • Excellent IT skills in Word, Excel, and other Microsoft products
  • Ability to work to deadlines and targets
  • Authorized approval limits as agreed by the Head of Claims
  • Ability to carry out thorough and comprehensive investigations to determine eligibility of a Group Protection Claim
  • Responsible for managing own workload and prioritizing appropriately
Benefits:
  • Performance-related bonus plan and valuable share schemes
  • Generous pension contribution
  • Life assurance
  • Private medical insurance
  • Competitive family leave
  • Participate in our electric car scheme
  • Discounts on our products and at high street stores and online

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