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Hospitality Manager

1 month ago

Ilkley, Bradford, United Kingdom Loungers Full time
Front of House Supervisor

Lounges are unique establishments that rely on exceptional team members to deliver an outstanding customer experience. As a Front of House Supervisor, you will play a crucial role in maintaining the high standards of our lounges, working closely with the management team to ensure seamless operations. Your key responsibilities will include leading a team of front-of-house staff, managing customer interactions, and maintaining a clean and welcoming environment.


The benefits of working with us include:

  • Tips shared equally among team members, based on hours worked
  • Paid breaks
  • Staff food provided on every shift, regardless of hours worked
  • 50% discount on food in all three brands from day one
  • 28 days' holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives, such as all-expenses-paid trips with our suppliers
  • Christmas and Boxing Day off
  • The best staff party - Loungefest
  • Emotional and practical support via the Licenced Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunities for personal development and career progression in a fast-growing business

To succeed in this role, you will need:

  • Experience as a Supervisor, Team Leader, or front-of-house team member with a background in restaurants, bars, cafes, or coffee shops
  • Knowledge of working in a bar environment, serving freshly made food and drinks preparation
  • A natural talent and passion for hospitality
  • Excellent communication skills to build rapport and trust with customers and colleagues
  • Self-motivation, working at pace with limited supervision while adhering to pressure and timescales
  • Strong knowledge of best practices in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS

Learn more about us by following us on LinkedIn or @life.at.lounge on TikTok