Assistant Manager

4 weeks ago


Ilkley, Bradford, United Kingdom Loungers Full time
Assistant Manager Role

Lounges are unique environments where exceptional people thrive. As an Assistant Manager, you'll support the General Manager in maintaining high standards across the team, delivering excellent customer experiences. Your responsibilities will include managing rotas, team engagement, and customer feedback. You'll be expected to drive sales, team retention, training, and customer service, while upholding the highest standards. Your approach will be unique, but your commitment to excellence will be unwavering.


Key aspects of this role include:

  • Driving sales and labour forecasts
  • Managing paperwork and reporting
  • Recruitment and HR
  • NPS and customer satisfaction

Benefits of working at Loungers include:

  • Overtime pay for extra hours worked
  • Staff food on every shift
  • 50% staff discount from day one
  • Paid breaks
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Enhanced maternity and paternity pay after 2 years service
  • Competitions and incentives
  • Company pension scheme
  • Long service awards
  • Power over your pay with Wagestream
  • Emotional and practical support via the Licenced Trade Charity
  • Great opportunities for personal development and career progression
  • Achievable bonuses
  • Tips shared equally across the team, based on hours worked
  • Christmas and Boxing Day off

Requirements:

  • Existing Assistant Manager, Deputy Manager, or Supervisor experience in restaurants, bars, cafes, or coffee shops
  • Experience working in a bar environment with serving freshly made food and drinks preparation
  • Natural talent and passion for hospitality and people management
  • Driven and relentless in overcoming challenges or obstacles
  • Good literacy skills and attention to detail for reporting on KPIs
  • Good communication skills and ability to build rapport and trust
  • Self-motivator working at pace with limited supervision
  • Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS

Learn more about us on LinkedIn or @life.at.lounge on TikTok


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