Hospitality Manager

2 weeks ago


Ilkley, Bradford, United Kingdom Loungers Full time
Assistant Manager - Lounge Operations

Lounges are unique spaces that thrive on the dedication of their team members. As an Assistant Manager, you'll support the General Manager in maintaining exceptional standards across the team, delivering 14 great shifts to ensure every customer leaves satisfied. Your responsibilities will include managing rotas, team engagement, and customer feedback. You'll drive sales, team retention, training, and customer service, upholding high standards. Your approach will be unique, but your commitment to excellence will be unwavering.


Key aspects of this role include:

  • Driving sales and labour forecasts
  • Managing paperwork and reporting
  • Recruitment and HR
  • NPS and customer feedback

We offer a range of benefits, including:

  • Overtime pay for every hour worked over contracted hours
  • Staff food on every shift
  • 50% off staff discount to enjoy outside working hours from day one
  • Paid breaks
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Enhanced maternity and paternity pay after 2 years service
  • The most talked-about staff party in hospitality - Loungefest
  • Competitions and incentives
  • Company pension scheme
  • Long service awards
  • Power over your pay with Wagestream
  • Emotional and practical support via the Licenced Trade Charity
  • Great opportunity for personal development and career progression in a fast-growing business
  • Achievable bonuses
  • Tips shared equally across the team, based on hours worked
  • Christmas and Boxing Day off

What we're looking for:

  • Experience as an Assistant Manager, Deputy Manager, or Supervisor in restaurants, bars, cafes, or coffee shops
  • Background in bar environments with serving freshly made food and drinks preparation
  • Natural talent and passion for hospitality and people management
  • Extremely driven and relentless in overcoming challenges or obstacles
  • Good literacy skills and attention to detail for reporting on KPIs
  • Good communication skills and ability to build rapport and trust
  • Self-motivator working at pace with limited supervision while adhering to pressure and timescales
  • Strong knowledge of best practices in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS

Want to learn more about us? Follow us on LinkedIn or @life.at.lounge on TikTok



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