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Income Officer

2 months ago

Rochdale, Rochdale, United Kingdom Rochdale Boroughwide Housing Full time
About the Role

Rochdale Boroughwide Housing (RBH) is seeking an experienced Income Officer to join our Customer and Communities Team. As an Income Officer, you will play a crucial role in providing a joined-up customer-focused income service to all tenants, while supporting tenant sustainment.

Key Responsibilities
  • Maximise income collection, ensuring performance indicators and service standards are met and maintained.
  • Provide excellent customer service to customers in arrears recovery or similar roles.
  • Negotiate and advise tenants to seek resolutions to their financial difficulties.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Stay up-to-date with relevant housing and welfare benefits legislation.
What We Offer

As an RBH employee, you will receive a range of fantastic benefits, including:

  • SMART working arrangements
  • Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years' service.
  • Ability to purchase up to an additional 5 days leave per year.
  • A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%.
  • Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few.
Requirements

To be successful in this role, you will need:

  • Excellent customer focus and experience of providing a customer-facing service to customers in an arrears recovery or similar role.
  • Ability to translate customer needs into service delivery and to gather, interpret and relay information from them.
  • Numerical skills and working knowledge of housing and welfare benefits, legal proceedings relating to arrears recovery and all relevant housing legislation.