Senior Neighbourhood Officer

4 weeks ago

Rochdale, Rochdale, United Kingdom Rochdale Boroughwide Housing Full time
About the Role

We are seeking a highly skilled and experienced Senior Neighbourhood Officer to join our Neighbourhood Team at Rochdale Boroughwide Housing. As a key member of our team, you will play a vital role in providing a high-quality customer-focused service to our neighbourhoods.

Key Responsibilities
  • Work closely with other teams and partners to ensure the professional delivery of customer-focused RBH services and tenancy management.
  • Accountability for the end-to-end lettings process to ensure that our homes are let in accordance with the Lettings Policy, empty homes loss is minimised, rent income is maximised and performance against KPIs is achieved.
  • Lead on Neighbourhood patches to work with tenants and communities to develop partnership working to identify improvements to support our neighbourhoods to be attractive, safe and well maintained.
Requirements
  • Experience of delivering high-quality housing management and/or lettings services to develop sustainable tenancies which build stronger neighbourhoods and communities.
  • Ability to build and maintain strong and effective partnerships with customers, colleagues and other agencies.
  • Excellent Office 365 and general IT skills with the ability to produce documents and correspondence to a professional and accurate standard.
  • Ability to identify risks and opportunities and be able to react to these quickly and appropriately.
  • Ability to effectively and efficiently manage workloads and meet deadlines through the use of flexible working arrangements.
  • Experience of effective partnership working to deliver positive outcomes for the benefit of the community.
  • Charted Institute of Housing Level 3.
  • Demonstratable experience of dealing with neighbourhood processes.
  • Ability to act as a point of contact for new starters and existing officers where necessary to aid development.
What We Offer
  • SMART working arrangements.
  • Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years' service. Part-time employees will receive a pro-rata entitlement.
  • Ability to purchase up to an additional 5 days leave per year.
  • A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%.
  • Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few.
  • You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues.

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