Income Officer

4 weeks ago


Rochdale, Rochdale, United Kingdom Rochdale Boroughwide Housing Full time
Customer Focused Income Officer

Rochdale Boroughwide Housing (RBH) is seeking a highly skilled and customer-focused Income Officer to join our Customer and Communities Team. As an Income Officer, you will play a vital role in providing a joined-up customer-focused income service to all tenants, while supporting tenant sustainment.

Key Responsibilities:

  • Maximise income collection, ensuring performance indicators and service standards are met and maintained.
  • Provide excellent customer service to customers in arrears recovery or similar roles.
  • Negotiate and advise tenants to seek resolutions to their financial difficulties.
  • Work closely with colleagues to ensure effective communication and collaboration.
  • Stay up-to-date with relevant housing and welfare benefits legislation.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A supportive and collaborative work environment.
  • Access to training and development programs.
  • A chance to make a real difference in the lives of our customers.

About Us:

Rochdale Boroughwide Housing is a leading provider of affordable housing in Rochdale, Greater Manchester. We are committed to providing quality homes and services to our customers, and we are seeking a dedicated and customer-focused Income Officer to join our team.


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