Front Office Team Assistant

3 weeks ago


South London, United Kingdom DoubleTree by Hilton London Chelsea Full time
Assistant Front Office Manager Role at DoubleTree by Hilton London Chelsea

In this exciting role, you will have the opportunity to work in a dynamic and fast-paced environment as part of the Front Office Team at DoubleTree by Hilton London Chelsea. Your key responsibilities will include assisting the Front Office Manager in supervising the Front Office Team, ensuring that Team Members are prepared and informed to deliver exceptional customer experiences from check-in through check-out. You will be responsible for managing and creating exceptional first impressions to all hotel users, operating with a sales and promoting the hotel brand's loyalty scheme, and maximizing room occupancy at best rates. Additionally, you will assist with departmental objectives, work schedules, budgets, policies, and procedures, and monitor the appearance, standards, and performance of the Front Office Team Members. If you are a passionate and organized individual with excellent communication and grooming standards, and are able to work morning, afternoon/evening, and weekends, this could be the perfect opportunity for you to develop your skills and career in the hospitality industry.

The hotel is located in the heart of Chelsea and offers a fantastic location, boasting a refurbished DoubleTree by Hilton Hotel London - Chelsea. As part of the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service. We offer excellent opportunities to grow and develop within the hotel group, and we are committed to nurturing talent and driving superior performance and growth.

Key Responsibilities:
• Assist in supervising the Front Office Team
• Ensure Team Members are prepared and informed to deliver exceptional customer experiences
• Manage and create exceptional first impressions to all hotel users
• Operate with a sales and promote the hotel brand's loyalty scheme
• Maximize room occupancy at best rates
• Assist with departmental objectives, work schedules, budgets, policies, and procedures

What We Offer:
• Competitive Salary
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up
• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – "Hotel specific"
• Free Car Parking – "Hotel specific"
• Stays in our hotels at discounted prices or even free stays in our hotels as one of our rewards and recognition incentives
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&Cs apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Requirements:
• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time

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