Corporate Receptionist

4 weeks ago

London, Greater London, United Kingdom JLL Full time

Role Overview

The Workplace Experience Ambassador team at JLL is responsible for delivering exceptional internal and external visitor experiences. As a key member of this team, you will provide high-quality front-of-house services, ensuring all interactions leave a positive and memorable impression on our customers.

Key Responsibilities

  • Take ownership of the internal and external visitor experience, ensuring all interactions meet the highest standards of engagement and quality.
  • Deliver core front-of-house services, including sign-in, badging, luggage, lost and found, and deliveries, with a focus on exceptional customer service.
  • Receive, direct, and relay telephone, email, and other queries via front-of-house, providing timely and accurate responses.
  • Greet, assist, and direct candidates, new hires, visitors, and the general public, ensuring a warm and welcoming experience.
  • Continually monitor and optimize the visitor experience, ensuring it is personalized and tailored to meet the needs of our customers.
  • Proactively contribute to maintaining the highest standards of presentation and functionality across front-of-house and meeting and event areas, with a focus on attention to detail.
  • Undertake physical setup of meeting and event spaces, adhering to team guidelines and EHS considerations.
  • Monitor meeting room environments, including furniture, signage, equipment, temperature, fabric, and consumables, ensuring fine detail is captured.
  • Create and maintain up-to-date Outlook, conference room finder, and SharePoint room booking systems for identified meeting and event spaces.
  • Develop a high awareness of local area services, including shops, restaurants, hotels, and transport, to support customers.
  • Daily liaison with one-team partners, such as security and janitorial teams, on the coordination of meetings and events.
  • Provide timely, accurate, and personalized responses to meetings and events enquiries.
  • Work flexibly in different settings as part of the team.
  • Coordinate the daily updating of room booking displays, adhering to local and regional processes.
  • Play a key part in supporting onsite space audits and walk-the-store processes.
  • Support and cover other facilities team services as required, including Trouble Ticket requests, incoming/outgoing mail, and courier services, site inspections, and one-off or administrative tasks.

Requirements

  • Experience in reception, concierge, or related fields.
  • Previous catering or hospitality experience is desirable.
  • Excellent people skills and ability to interact with a wide range of client staff and demands.
  • Previous experience of working within a high-profile corporate environment.
  • Facilities Management exposure would be beneficial.
  • Fluency in English and local language.
  • Strong PC literacy and proven ability to manage daily activities using various systems.
  • Very high attention to detail.
  • Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
  • Ability to maintain professionalism at all times and be an ambassador of the team.
  • Be an excellent team player with the want to go above and beyond for each other.

What We Offer

  • You'll join an entrepreneurial, inclusive culture where we succeed together – across the desk and around the globe.
  • Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits, and pay.
  • Join us to develop your strengths and enjoy a fulfilling career full of varied experiences.

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