Customer Service Representative

17 hours ago

York, York City, United Kingdom AF Blakemore & Son Ltd Full time

Customer Team Member (SPAR 18+)

Minimum 24 hours per week, with potential for additional hours.

Shifts available between 7am-3pm or 3pm-11pm.

We are seeking a Customer Team Member to join our team at SPAR Clifton Green, York. As a Customer Team Member, you will play a vital role in delivering exceptional customer service and supporting our store management team. Your key responsibilities will include:

Customer Service:

  • Greet customers in a friendly and welcoming manner.
  • Answer customer inquiries about products and services, and assist customers in finding the items they need.
  • Process customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
  • Upsell selected products to customers and highlight multi-buy offers to ensure maximum sales.

Store Operations:

  • Work stock, checking deliveries, stocking shelves, and maintaining a clean and organized sales floor.
  • Complete additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays, and other tasks as required.
  • Adhere to all company policies and procedures.

Key Skills/Knowledge:

  • Previous experience in a similar role and/or industry is preferred.
  • Reliable and detail-oriented, with excellent communication skills.
  • Understanding of legislative responsibilities in a retail environment and the skills to assist with adherence.
  • Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
  • Experience of using a 'Challenge 25' policy is desirable.

What's in it for you?

  • Excellent benefits package, including holiday, maternity, and paternity leave and pay, as well as outstanding training and development opportunities.
  • Generous staff discount in all our SPAR stores (excluding alcohol and cigarettes).
  • Paid breaks and free tea and coffee.
  • Early access to your pay through 'EarlyPay' and 24/7 access to your payslips and rotas via the HR/Payroll portal.
  • Wellbeing support, including access to emotional support, counselling, legal, and financial advice.
  • Company pension scheme and NEST pension scheme.
  • Company life insurance and long service awards.

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