Service Delivery Lead

6 days ago


Oldham, Oldham, United Kingdom The Guinness Partnership Full time

We have an exciting opportunity for an Operations Coordinator to join our team in Oldham. As an Operations Coordinator, you will play a key role in the planning and coordination of our Fixed Wire Testing programme.

Reporting to the Head of Planned Works – Electrical, you will manage a team of planners and coordinators to ensure customer service standards are met. Your responsibilities will include:

  • Supporting the planning and administration team to ensure data is updated in a timely and consistent manner.
  • Ensuring effective management of regional operative diaries to reduce travel and first-time fix rates.
  • Working closely with the Regional Commercial Team to ensure effective use of subcontractors.
  • Sharing knowledge across the wider operational teams to support continual improvement of services.
  • Leading a team to achieve agreed personal, team and corporate objectives.

Key skills and experience include:

  • Proven experience of delivering high quality services in a customer focused environment.
  • Experience of leading, managing, developing, and motivating teams.
  • Proven ability to work methodically and accurately record data and information.
  • Proven experience of developing services in consultation with customers and stakeholders.
  • Experience of working with scheduling software.
  • Experience of working with sub-contractors.
  • Excellent organisational and time management skills.
  • Microsoft office including Word and Excel.
  • Experience of Accu Serv job management system.

The estimated salary for this position is £40,000 - £55,000 per annum depending on experience.



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