Railway Support Staff
2 weeks ago
**Supporting Our Passengers**
As a key member of our team, you'll play a vital role in ensuring our passengers have a great experience with us.
As a Railway Support Staff member, you'll provide essential support to our customers, helping them navigate our stations and railway network.
**Responsibilities**
You'll:
- assist passengers with queries and concerns
- provide information and guidance on our services and facilities
- work collaboratively with colleagues to resolve issues
- help promote activities on our railway and sell tickets
**What We Offer**
As a valued member of our team, you'll enjoy:
- a salary of £22,351 rising to £24,484 per year
- an attractive benefits package, including 28 days annual leave and a final salary pension
- free rail travel for you and your family
- the opportunity to develop your skills and career with us
**Requirements**
To succeed in this role, you'll need:
- excellent communication and interpersonal skills
- previous customer service experience
- a proactive and positive attitude
- the ability to work well in a team
- the ability to handle challenging situations well
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