Head of Performance Services

2 days ago

Luton, Luton, United Kingdom Mainstay Full time

{"h1": "Head of Client Management - Service Charge Accounting", "p": "As a key member of our team, you will contribute to our vision of being the UK's leading property manager by serving as the primary point of contact for key clients, building and maintaining strong relationships. You will understand clients' business needs and objectives, providing tailored solutions to enhance their service experience. You will conduct regular client meetings to review service performance, address concerns, and identify opportunities for improvement.", "ul": [{"li": "Oversee the service charge accounting relationship for clients in the London area, ensuring accuracy and compliance with relevant regulations."}, {"li": "Monitor client accounts to ensure all financial activities are accurately recorded and reported."}, {"li": "Effectively communicate complex accounting information to clients in a clear and understandable manner."}, {"li": "Prepare and present detailed reports on account status, service performance, and financial summaries."}, {"li": "Develop and implement strategies to address client concerns and improve service delivery."}, {"li": "Provide expert advice and support to clients on service charge accounting matters."}, {"li": "Identify opportunities to expand service offerings to existing clients. Assist in the onboarding of new clients, ensuring a seamless transition and understanding of our services."}], "h2": "About You", "p": "You will hold a professional accounting qualification and have experience in client relationship management within the service charge accounting or property management industry. This would have given you a sound understanding of service charge accounting principles and regulations.", "h2": "About Mainstay", "p": "FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.", "p": "FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS).", "h2": "What We Offer", "p": "By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first. The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression.", "p": "We're committed to promoting diversity at FirstPort and recruit on merit. If you meet the criteria for the role, we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.", "p": "From \u00a330,000 per annum plus cash car allowance of \u00a34,500.", "h2": "Contact Us", "p": "We look forward to hearing from you.", "p": ""}

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