Contract IT Support Engineer
2 weeks ago
About In Technology Group
">We are a leading managed service provider that supports clients with their infrastructure, networks, and technology.
We are currently seeking two 1st Line Support Engineers on a 3-month contract to join our team in Bristol.
Job Description:
">As a 1st Line Support Engineer, you will be responsible for providing technical support via phone and email, resolving customer queries in a timely and efficient manner.
You will also log all incidents and requests and ensure that they are appropriately prioritized and assigned to the relevant team for resolution.
Key Responsibilities:
">- Provide 1st line technical support via phone and email.
- Log all incidents and requests.
- Monitor and escalate incidents to the relevant team or external vendor.
- Liaise with other teams and departments.
- Identify and escalate any potential problems or issues.
- Provide regular updates to customers.
Requirements:
">- Office 365
- Windows Server
- IT Service Management Tools (ServiceNow, Remedy, or similar)
The successful candidate will have a rate of £120 per day and will work from Bristol. This is an excellent opportunity for someone who is looking to develop their skills and experience in a fast-paced IT environment.
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