Help Desk Operations Manager

4 days ago

London, Greater London, United Kingdom Office Angels Full time
Job Description

Job Title: Help Desk Administrator

Job Type: Full-time

Industry: Retail Maintenance

Location: London Bridge

Job Reference: Not Applicable

Job Summary:

We are seeking an experienced Help Desk Manager to join our client's team on a 12-month contract. The successful candidate will be responsible for managing the help desk operations, ensuring efficient service delivery, and maintaining strong client relationships.

Key Responsibilities:

  • Assist with projects and initiatives to improve help desk operations
  • Answer and resolve invoice queries in a timely and professional manner
  • Raise invoices on client-specific systems and ensure accurate billing
  • Manage out-of-hours call-outs and ensure prompt response to client requests
  • Create and send invoicing spreadsheets and reports
  • Cross-check in-house systems with client systems to ensure all jobs have been invoiced
  • Request order numbers and track client orders
  • Organize and prioritize help desk tasks and responsibilities
  • Raise permits and ensure compliance with regulatory requirements
  • Assist the help desk team with issues and queries
  • Attend client meetings and provide updates on help desk operations
  • Assist with quotes and estimates for client projects
  • Conduct site visits to ensure quality service delivery

Requirements:

  • Proficient in Microsoft packages, particularly Word and Excel
  • Experience in help desk management or a related field is highly desirable
  • Excellent command of written and spoken English
  • Strong interpersonal skills with the ability to work well within a team
  • Confident and organized, with attention to detail
  • Good customer service skills, with a presentable and communicative approach
  • Self-driven and motivated to succeed

What We Offer:

Our client offers a dynamic and supportive work environment, with opportunities for professional growth and development. The successful candidate will be part of a social team with regular social events, office snacks, and paid lunch twice a month.

Benefits:

  • Standard pension scheme
  • 25 days holiday plus 1 day for your birthday if it falls on a weekday

About Us:

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We are an Equal Opportunities Employer.

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