IT Help Desk Professional

7 days ago

London, Greater London, United Kingdom TriSearch Full time

**Unlock Value Potential in Private Equity-Backed Portfolio Companies**

At TriSearch, we're revolutionizing the way finance and technology intersect. Our team provides hands-on, execution-oriented support to elevate the office of the CFO, driving value across every stage of the investment lifecycle.

**Join Our Global Information Technology Team**

We're seeking a knowledgeable and customer-focused Internal Help Desk Agent to join our team. As an Internal Help Desk Agent, you will be responsible for providing professional, efficient, and timely technical support to our internal users.

**Key Responsibilities:**

  • Provide frontline technical assistance and support to employees, troubleshooting and resolving hardware, software, and network issues promptly and efficiently.
  • Conduct user training sessions to enhance overall employee understanding of technology tools, applications, and systems.
  • Serve as a subject matter expert, providing guidance and recommendations to promote best practices for software usage and system utilization.
  • Maintain accurate inventory records of hardware, software, and licenses.
  • Assist with the setup and configuration of new workstations, software installations, and system upgrades.
  • Collaborate with the IT team to identify potential areas for improvement in existing systems and processes.
  • Contribute to the development and improvement of user-guides, manuals, and training materials.
  • Adhere to company security policies and procedures, ensuring the safeguarding of sensitive information.

**Requirements:**

  • Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
  • Proven experience in providing technical support or help desk assistance in a professional environment.
  • Proficient in troubleshooting common hardware and software issues.
  • Strong knowledge of hardware components, software applications, operating systems, and networking principles.
  • Experience with remote desktop support tools.
  • Familiarity with ITIL processes and knowledge management systems is desirable.
  • Familiarity with networking concepts and protocols.

**About TriSearch**

We're a high-growth, collaborative, and agile company headquartered in New York City with 10 offices around the globe. We're committed to changing the way portfolio companies drive value.

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