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Help Desk Professional

2 months ago

London, Greater London, United Kingdom JNC Recruitment Limited Full time
Job Overview

We are seeking a skilled IT Service Desk Analyst to join our team at JNC Recruitment Limited. As a key member of our global IT Support function, you will be responsible for providing exceptional technical support to our clients.

Key Responsibilities:

  • Provide timely and effective technical support to clients via various communication channels.
  • Troubleshoot complex technical issues and resolve them in a timely manner.
  • Collaborate with internal stakeholders to ensure seamless support delivery.
  • Develop and maintain in-depth knowledge of our clients' technical infrastructure.
  • Stay up-to-date with the latest technical trends and advancements.

Requirements:

  • 1-3 years of experience in IT Service Desk or Help Desk roles.
  • Strong technical skills, including Windows OS, Microsoft Office, and Active Directory.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and troubleshooting skills.

Preferred Qualifications:

  • Experience working in a financial services or professional services organization.
  • Knowledge of ITIL framework and service management principles.
  • Experience with network troubleshooting and security.

What We Offer:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance and retirement plan.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.